Mail-Order Policy


It is supposed that customer agreed with the following regulations when order
from us. This policy cover all type of mail-order services we provided, including
the telephone order.

The terms "we" "us" means "Buddhist Arts and Gifts" and our affixed companies; the term 
"You" means "Customer".

1.Customer could order goods from our website or catalogue. You could print our order-  
   form out from website, using our mail-order catalogue or even plain paper to place your 
 
   order along with check or credit card data. Besides send the order to us by mail, if you 
   settle payment by credit card,  you could also FAX the order to us.  We also welcome   
   order sent by e-mail. The order-form on our website is sent via SSL, we will be added the
   on-line shopping function to our website soon.

2. All our prices listed are in US dollars, including postage and service charge of goods sent 
    to worldwide. All prices are valid until new price announces. If there is any change or error, 
    please refer to the invoice for the correct price. If price of ordered goods has risen, we will 
    contact you before we process your order.  (Please send your check in US dollars
    only. If your credit card currency not in US dollars, the exchange rate will be decided by 
    the credit card issuing bank.)  All check must be payable to: Buddhist Arts and Gifts.  
    (California's sales tax is included in the price)

3. If you have ordered from us before or having your customer number, please quote the 
    customer number on your correspondence.  If you remit us a total amount more than your 
    order, the credit balance may be saved for your next order or you may ask for return 
    anytime. 

4. For customer using credit card, in order to protect customer's data and privacy, effective
    from March 26, 2002 we only accept credit card or e-check (ATM) thru PayPal, customer
    do not have to provide us any credit card information, just pay us to our account via 
    internet transaction.

    Customer can order from us as before, via our On-line order form, e-mail, Fax or by mail,
    please included your e-mail address, after we receive your order and confirm the goods
    available, we will inform customer the total amount thru e-mail and PayPal, customer 
    then can pay the amount via PayPal, when we receive the confirmation from PayPal
    (usually immediately after customer make a payment) we will send the goods to customer
     as soon as possible. (Please note: all goods available will keep for 5 days, if we do not
     receive the payment within 5 days, we will cancel the order, customer must send the 
     new order again if need it again.)

    For more detail, please refer to How to pay by credit card or e-check.

5. Prices of some goods may not be listed due to big difference of postage for different areas 
    over the world.  Please e-mail, write or FAX us showing the city and country you want the
    goods to be delivered,  we will quote the price to you soon. Our prices are marked  base
    on the retail market in United States, including the postage and service charge. We
    suggest you to check the price and available of goods at your location confirming our price
    is acceptable to you before you place order to us. We do not accept the return for the
    reason of price after shipment.

6. Our price including postage based on the following send out method but we may use other 
    method which we think it is more cheaper or efficiency. In addition, please note that we 
    usually send goods by postal service. If other kind of carrier is preferred, we could arrange 
    accordingly while additional costs will be borne by you. We reserve the right to use 
    alternative method different from the chosen method.
        Mainland U.S.:  General goods send by Priority Mail.
                                Books send by Printed Matter Surface.
                  Canada:  General goods and Books send by Small Package - Air.
                                over weight limit of small package send by Air Parcel.
                    Others:  General goods and books send by Small Package - Surface.
                                over weight limit of Small Package send by Surface Parcel.
                                (Due to charges of Air Parcel and Surface Parcel  in some countries' 
                                 are very close, so that  we will send it by Air.  For some products,  
                                 e.g.,  rosary, statue made by famous ceramist etc, we will also send
                                  it by Air.)

        P.S.: 1. Delivery in U.S. and Canada takes about 2-7 days; overseas by air takes about
                    3-10 days; overseas by surface takes about 2-7 weeks. Number of days to be 
                    taken are for reference only but not a guarantee.
                 2. For oversea order, it is customer's responsibility to pay all the tax for import,
                     please check with your local authority.
                    
7. Most of our goods are unique while product numbers, stock numbers or the pictures being 
    shown are for reference only. The actual goods may not be the exactly identical. The 
    product  we shipped are depended  the stock at retail store or on hand. Therefore,  we will 
    not accept any return due to the reason of product different with the picture.

8. Please contact us within 5 days after you receive the goods your ordered if you have 
     question about it. We can arrange the exchange of goods or refund of total amount but 
     handling charge will be raised based on actual situation. Postage of  returned goods 
     should be borne by customer regardless of the reason. It is highly commended to arrange 
     insurance covering delivery of returned goods. If so, please contact the carrier and/or   
     insurance company for compensation of damaged goods.

9. If you have any question or want to buy goods which not included in our catalogue, please  
    contact us by one of the following methods:
               Our mailing address: Buddhist Arts and Gifts
                                              P. O. Box 292
                                              Walnut   CA. 91788,  U.S.A.
                                  Phone:  (909) 263-2040
                                  FAX:     (909) 494-7824
                                  e-mail:   zizaiju@aol.com

10. Our mail-order policy is effective until new one published or amended. All customers are 
     supposed agreed with all the terms in this policy when placing order to us. If you have
     any question, please contact us before confirming order.

(effective: 2/22/2000)
(amended: 4/4/2002 (4) the policy for accept credit card
                 4/9/2003 (6) all order will send by postal service)

Privacy Policy Statement                       

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